On February 2nd 2017 I signed a lease beginning on February 15th 2017 and ending on February 28th 2018. On the day the lease was signed, which was the same day the property was toured, Mr Radford informed me that the property was freshly painted and this was why there was no bathroom or bedroom doors installed, but they would be installed by the time I moved in roughly two weeks later. After repeatedly asking and nagging on my part to the property manager Jeanie we finally had a bathroom door installed on April 29th. But this door was haphazardly installed, it didn’t align with the door jam, nor did it fully close. Measurements were taken for bedroom doors, but to this day there still are no bedroom doors. When I moved in I found paint cans and pain trays stored in the over as I was first using it. The fridge was also filled with a molding pizza and half a 2-liter of soda. The fridge was easily a thirty year old model that had shelves duct-tapped. It quit working within the first week of April, I notified the property manager. It took three weeks to have it replaced, but the replacement had multiple recalls. As a result the replacement fridge didn’t work, it caused my milk to curdle in a day and froze my bottle of vodka. It took another three weeks to replace the replacement fridge. During this time I had my small kitchen filled with two broken refrigerators as the property manager refused to remove them.

In March I discovered a drowned mouse in my washing machine after I had used it. I informed Jeanie and she said she would send an exterminator, which never happened. Later that month I found out that the room Mr. Radford had claimed to not open [which was connected to my bedroom] was actually a “storage room” filled with a dresser, entertainment stand, night stand, mattress, old TV, and a door covered in black mold which didn’t close or lock and led directly to outside. This room was also entirely uninsulated and contained my furnace, which would explain why my electric bills were $400 dollars. I informed the property manager and asked her to have the contaminated items removed and the room secured since I felt unsafe having a non-locking door right beside my bedroom. She promised to have someone check it out and, again, to this day the items are still there and the black mold covered-door is still unsecured.

In April the window in my room fell out of the window frame. It took two days to have someone “fix” it only to be informed by the window repair company that the window was the wrong size for the window frame, they said this was likely to happen again if I used the window at all. This caused me to keep it closed during the hottest time of the year on top of having no air conditioning. In fact I was afraid to open any window in the unit afraid the same thing would happen and I would be stuck with exposed window frames.

In late September all of the light bulbs in the home blew at once. Most of the light bulbs had a frosted glass-type globe fixture. When the fixture in the bedroom was slightly touched the entire fixture fell from the ceiling and was hanging from the wires. The light fixture hadn’t been properly installed and wasn’t secured with any screws, rather all shortcuts possible had been taken. These fixtures actually had insulation stuffed on the backside of them. I found out every light fixture was just like the one in my bedroom.

Throughout the first six weeks of living at this unit the water pipes regularly froze. I was told by the property manager to “wait it out” but every time the temperatures dipped the pipes would freeze again. This was routine, I had to rough it and visit my family [over an hour away in Bedford] just to take showers. At the end of December and beginning of January 2018 the water froze again. On December 30th I only had cold water, on December 31st there was no water whatsoever [despite trying to raise the temperature in the unit and leave the faucet dripping]. On January 9th 2018 the pipes burst after thawing and I notified the property manager. There has been no running water since then. During this time the entire bathroom has been torn apart including holes in the wall leaving exposed plumbing. The toilet and sink have been removed at random intervals, as well as the stove in the kitchen. At no point during all this was I notified of these removals or “repairs”. This unit has been uninhabitable for the entire month of January. I paid rent for this month and Radford Companies has refused to refund me or provide adequate shelter during the attempted repairs as stipulated by Virginia tenant law. During these “repairs” the unit was left unlocked, eventually resulting in a stray, sick, flea-covered cat wandering inside the unit. It ruined many of my possessions as it defecated, urinated, and spread fleas across the unit. As this happened a crew member tracked in mud all over the unit, they halfheartedly attempted to clean it with my personal cleaning supplies but didn’t replace the used items. They damaged my kitchen table from leaving heavy tools, and pieces of the new water heater on it for extended periods of time.

The property manager Jeanie has been rude, nasty, uncooperative, and embarrassingly unprofessional this entire time. She has refused to provide me her full name or assist me in any manner. She has given me false promise after false promise, and used predatory, illegal practices regarding my residence. Despite all of this I have paid my rent on time every time. I am questioning whether I should pay my last month’s rent having not received what I am legally entitled to for adequate shelter that I had already paid for. Radford Companies even had the gall to issue me a water bill on top of all of this. The property manager has repeatedly ignored my calls and texts as I have tried to find a working solution to these problems and no one can be found at the Radford Companies’ office to answer my questions. They are forcing me to take further action.

 

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24 thoughts on “Tenant Testimony: In Regards to Radford Companies’ Severe Negligence

  1. Unfortunately, you are bound by the lease you signed to pay your rent. Otherwise, they can take you to court and it will can be placed as a judgement against you. Which, will appear on your credit report. If you ever want to get a mortgage, this will be a headache for you. I am not a lawyer, but I would defiantly talk to someone who has legal knowledge this subject.

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  2. I am not an attorney, so this is not legal advice, but in situations like this, you should have gotten the courts involved immediately. First, you must give the landlord WRITTEN notice of the deficiency and an adequate timeframe to get it fixed (ie….Dear Mr Landlord, my kitchen sink is leaking. Please send a plumber within xx days to get it fixed.) If they don’t fix it in the reasonable timeframe, you file a tenants assertion in the court where you reside. From there, you can pay all rent money into escrow and the judge decides who gets the money. You can’t simply withhold rent.
    Courts in Virginia don’t report to credit bureaus, but the information is open to the public and the credit bureaus can collect it so it could go on your credit. Plus any potential landlords can look it up to see if you’ve had an eviction before. You can always file a lawsuit against the landlord if you think you have a case. You might want to consult with an attorney.

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  3. Landlord can go after you for rent and refuse to give deposit back if rent not pd. I’d advise you at this late part of lease to pay rent. Get deposit back then take him to court for all the rent you paid for nowhere to live. Seek advice from a lawyer if you can . I have had several rentals and no how leases are viewed in courts. If my tenants have any issues and can’t live in my units it is my responsibility to provide them shelter. But this is spelled out in leases I use. I don’t know how your lease is worded. You don’t want to ruin your credit over 1 months rent.

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  4. Contact legal aide!!!! I had major issues from this company. When we went to court I explained to the judge every negligent thing they had done. The judge wanted to help, but there were steps that I needed to take before then so his hands were tied. As I was walking out a lawyer for legal aide stopped me. He said his heart broken when he heard me testimony. He also said that Radford companies does this ALL the time, and that they are the definition of slum lords. He said if I ever found myself of this situation again, or knew someone who had, to have them contact legal aide and they will help you!

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  5. Either way they won’t give your deposit back.I had a trailer of Radford’s. I had to leave my home for a week. And Jeannie Willis called my parent’s and had them remove my belongings from the trailer’s my rent was paid for that month it wasn’t even time to pay again.I was told if I brought them the following month’s rent they would give my home back to me.I didn’t fall for that I knew how dirty Radford companies are.

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  6. We had some of the same issues..roof leaked and water ran down the walls. Porch coming apart. Moved out in Sept and they are trying to get me to pay for pressure washing and painting the unit.

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    1. Since the publicity we have gained from this testimony and the threat of taking action Radford Properties have now met the tenant’s demands. Thank you for your response.

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  7. I’m gonna start off by say I’m not the kinda person that gets on social media and rants about drama, but you got a couple things wrong hunny. First off, let me start off by saying that this whole thing is childish. You could have handled this in so many different ways, but I guess posting your problems on Facebook is the way people do it theses days. But anyways the bathroom door is and has been in place, since I have done cleaned this place out about 4 times since they purchased it. I was there when the fixed it the first time. Secondly, I can’t help but to laugh about the cat problem, do to the fact that when you moved out, I had to clean out the rest of your junk you left, I had to clean the cat litter out of the carpet and on top of that, the cat crap off the walls. The refrigerator problem is a lie too. Because I was there when lowes brought it in, and I was there to take the old one out. The comment you made about the mess the man made with the mud, now I can fully understand why your upset, but if I recall, I was there the next day, cleaning it up for you because, well seems like you were to good to do it. And replace your cleaning supplies? We never even used yours. We went to lowes that morning and got some. Now to get to the end of this worthless comment I left, the thing that really grind my gears, is your bad mouthing a woman that was only doing the job she was told to do. She isn’t a mantance woman, she isn’t a plumber, and she’s no a exterminater. So if that’s the big problem, then take it up with them. And to be honest, be happy with what you get, no one made you move in, you saw the place when you went to look at it, you choose to live there. You signed the papers, knowing what you knew. I live in a trailer myself, and when I got a leak, or I ever see a bug, or my water freezes, I have to fix it, you should look into it. And stop putting your problems out, like everyone is suppose to fix them for you. I met you a couple times, your a big girl, I’m pretty sure you got a brain, so start using it. Have a nice day!!!

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    1. We’re sorry you feel that way, but we are here to protect tenant rights, which have been violated in this instance. It is the job of the property manager to act as a representative of the landlord, which includes being notified of problems in the unit, this is an obligation of the tenant to share that information as stated in the lease. And were there not any merit to what this tenant has testifed to then why did Radford Properties absolve them of paying february rent, fire Jeanie, and give their security deposit back?

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    2. Found Jeannie, everybody!

      Seriously lady (whoever you are), you’re part of the problem. This unit was obviously not fit for a tenant and these issues should have been fixed prior to renting it out. Had this place not been so neglected of basics of care then this whole ordeal wouldn’t have happened. Don’t go and act like it’s acceptable to put lipstick on a pig and then throw your hands up when things break, and get irritated that a tenant has the gall to report problems. Mold? You don’t think that’s a problem? Window falling out of the frame? Furthermore, no, the tenant is not responsible for fixing leaks, fixing frozen pipes and whatever else you decide from the goodness of your heart to do at your own residence. She’s a renter. Her landlord is responsible for repairs. All of this would have been avoided had the landlord just simply prepared this unit for someone to live in from the start. Also, did you see that door? Was the installer closing his/her eyes when that thing was put in place? It’s completely unaligned to the hole. The tenant gives the landlord money and some of that money is passed down to the property manager…that money is supposed to also be used to maintain an acceptable level of living condition. When these things are ignored they tend to pile up don’t they?

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  8. The exact same thing has happened with my mom except I took over for her. While they are are still items to be addressed the home is now “livable”… we painted and cleaned the unit so that she did not have to pay a full deposit but it took forever for them to pay us for the supplies. The paint provided from the company took 4 layers to attempt to cover the walls as he wanted white walls. This only happened in the living room. We no longer deal with anyone there unless absolutely needed as they are rude and do not call you back.
    Unfortunately if you do not pay the last months rent he will keep all of you deposit and pursue you in court for all of the “damages” as well.

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    1. Thanks for reaching out, since we have published this and planned for a march on the slumlord’s office we have received word that they will not charge for February rent, the tenant will also get their security deposit back, and they also informed the tenant that property manager Jeanie was fired [although we are now hearing conflicting stories about this]

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  9. This company is very well known for renting trailors that are not up to par. Agencies that help folks pay electric,rent,and or rent warn tenants to make sure to document EVERY THING they say to any of the workers for Radford company employees as the whole company does rip folks off. Unfortunately he owns multiple parks leaving limited options for people to live

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  10. First off I’m not Jeannie. I’m someone that just sees this thing handled all wrong. And no, I’m not the problem, I’m just putting my statement out there. The pictures, yea I see why y’all are throwing a fit about it, but when someone is there fixings a problem, there’s always gonna be a mess made at some point. The place wasn’t always decent in the first place. And no, mold isn’t acceptable. But when someone is trying to fix it, plus do what the boss is telling them to do. Shit happens. I understand the whole point of this thing, but in my eyes, and in my opinion, your going after the wrong person. I’ve seen worse in my days. And stuff like this isn’t acceptable. But like I said, your going after the wrong person. But do as you were, I just wanted to put my statement out there. God bless!!

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  11. They are the largest owner of mobile homes on Montgomery County. Since they have such a bad reputation I advise anyone who moves I’m there to document every problem in writing and make sure they know you have a copy. Then if it’s not taken care of go see Legal Aid about putting the rent money in an escrow account. Jeanne Willis is still employed there as of last week too by the way. The main thing is put everything in writing.

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      1. I know she was still there last week because my daughter talked to Jeanne about a problem she had where they put her name on a court filling and she hadn’t lived there in over a year. They will however try to get anyones money they think they might can. They are dirty people. If they weren’t they wouldn’t be able to work for Jim Radford in good conscious now would they?

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  12. This company has an army of crack heads working for it and an Arab that is great at ripping people off. They sell the same trailers multiple times to people that despratly need a place to live. They are a1 fuck overs. The maintaince guys are some meth smoking retards that have no skills between them to fix a light bulb so if you have something broke good luck 😂

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  13. Radford company are low down and dirt that kick me and husband out to streets no place to go we had the money but still kick out how can there sleep at night are landlord know was the only work because my husband is sick with blood sugar and there do not care about anything or anyone else just money hurgery

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